DMV Online Business Surged in 2012

Californians conducted more than 11.9 million online transactions during 2012, a 6% increase over 2011, the California Department of Motor Vehicles announced. Every online business transaction category increased in 2012 from the previous year.

“The DMV web site offers a convenient alternative for our customers and it is great to see more people choosing online options for services,” said DMV Chief Deputy Director, Jean Shiomoto. “We are continually looking for new and innovative ways to provide faster and easier alternatives for customers.”

Online vehicle registration, easily the most popular online transaction proved extremely popular, with over 7.6 million registrations conducted online in 2012. Online driver license renewals also proved very popular with over 640K completed online in 2012.

The DMV offers an array of services to customers 24 hours a day, 7 days a week through its website including online advance appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions.

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