Customer Support

Please click on one of the following issues for help:

  • I can't find what I ordered.
  • All material ordered is delivered ONLINE on your computer.

    To access your material, simply enter your email and password on the login page and then you can click to view what you ordered.

    You can access the login page by clicking the Already Ordered? Click Here to Sign In at the top right of this window.

    If your password isn't working, please Click here.

  • I'm having trouble logging into my account.
  • We are sorry you are having trouble accessing your account. The best thing to do is try resetting your password. This will ensure your account is active and grant you immediate access to whatever you purchased.

    Please make sure to use the SAME EMAIL that you used when ordering to reset you password.

    To reset your password now, please Click here.

  • My password isn't working.
  • We are sorry you are having trouble accessing your account. The best thing to do is try resetting your password. This will ensure your account is active and grant you immediate access to whatever you purchased.

    Please make sure to use the SAME EMAIL that you used when ordering to reset you password.

    To reset your password now, please Click here.

  • I need a refund.
  • Please consult the following information regarding a refund for your purchase:

  • I'm having a different problem.
  • If none of the above questions or User Guides on the right apply to your problem, please briefly describe the nature of your issue below.