Support

If you have problems or questions regarding our material or your order, please see the following list of our most commons problems and answers.

I just paid for the cheat sheet, how do I get it?

For your convenience, all our study guides are provided ONLINE. You can view and print your guides to take them with you. Sorry, we don't offer our material via fax or mail.

When you bought the cheat sheet you created a user name and password to access all your orders. Click here to login to your account now. Once you log in, you can click on the link provided to download or view your study guide.

I can't see the cheat sheet on my computer screen, what do I do?

Our cheat sheets are provided in Adobe PDF format, which is alreday installed on over 98% of all computers. PDF documents make it easy to view documents on both PCs and Macs, and make it easy to print, zoom and search your cheat sheet.

If you can't see the Cheat Sheet after clicking on the link in your account, follow these steps to install Adobe Reader for FREE to view PDF documents:

Step 1: Install Adobe Reader by clicking here: http://get.adobe.com/reader

Step 2: After Adobe Reader installs, log into your DMV Cheat Sheet account by returning to this site and clicking on the "Existing Customer Login" link at the top right of the page.

Step 3: Once you log in, click to view your cheat sheet.

I bought the guide and now can't find it what should I do?

When you bought the cheat sheet you should have received a confirmation email with a link that allows you to view the guide online.

When I try to print I only get the first page!

DMVCheatSheets.com uses an online viewer to let you quickly and easily read or print your guide from anywhere. To print your guide make sure you are using Adobe Reader's print icon AND NOT the browser print button.

I can't read the questions or answers when I try to print the guide, what should I do?

Unfortunately, every printer is different. Also, some people have special needs, such as the need to view the text larger than others. If you are having trouble either printing the guide legably, getting the colors to come out on your printer or reading the font, the best solution is to simply study the guide online. You can use the reader to ZOOM and increase the font size if you would like the font larger.

Can you fax me my guide?

Sorry, your guide is only available online for viewing or printing. We do not offer any alternative delivery at this time.

Can you MAIL me my guide via postal mail?

Sorry, your guide is only available online for viewing or printing. We do not offer any alternative delivery at this time.

I think I ordered the guide twice. What should I do?

Please submit a support ticket at the bottom of this page requesting that the duplicate charge is voided and we will take care of it within 48 hours.

I passed the test but your study guide didn't help me! Can I have a refund?

Congratulations on passing the test! The questions that the DMV asked as RANDOMLY generated from hundreds of potential questions based on their handbook. Our study guides try to teach you the broadest key points, but sometimes you may get a test that simply doesn't have most of the questions we cover. Most people get a test that has a mix of questions we cover and ones we don't

While we can't offer you a complete refund, we are always looking to improve our database of questions. If you send to us a copy of the test that you took and we find that more than 80% of the questions were, in fact, not addressed by our study guides, we will glady refund you 50% of your purchase.

I failed my test, can I get my money back?

Yes. We offer a 100% money back guarantee. You simply need to provide a copy of your test that indicates you failed and mail it to us and we will process your refund. Click here for complete details.

How do I make the font LARGER to read it better?

DMVCheatSheets.com uses Adobe PDF documents to make it easy to view, zoom, print and search our guides. Simply use the options within your PDF viewer to increase font size.

If you have questions on how to use Adobe Reader, please visit http://www.adobe.com

How many computers can I view the guide on?

Your purchase of the guide entitles you to view it on THREE computers. This means you could view it at home, on your laptop and at work. If you attempt to view it on more than THREE computers you will be unable to view the guide as per the terms and conditions of the purchase.

Do you offer a commercial or motorcycle study guide for the DMV test?